Privacy Policy

Last updated: March 2026

Alton Systems Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (altonsystems.co.uk) and services.

Alton Systems Limited is registered in England & Wales (Company No. 17040010) and is based in Preston, North West England.

1. Data We Collect

We collect personal data only when you voluntarily provide it through our contact form or by emailing us directly. This may include:

• Your name
• Email address
• Phone number (if provided)
• Company name (if provided)
• The content of your message or enquiry

We do not collect data automatically through analytics tracking or third-party cookies.

2. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry
• Provide a quotation or proposal for our services
• Deliver the services you have engaged us to perform
• Communicate with you about ongoing projects

We will never use your data for unsolicited marketing without your explicit consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent: When you submit a contact form or send us an email, you consent to us processing your data for the purpose of responding to your enquiry.
• Legitimate interest: Where we have an existing business relationship, we may process data to fulfil our contractual obligations and provide our services.
• Contractual necessity: Where processing is necessary to perform a contract we have entered into with you.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy. Enquiry data is typically retained for up to 24 months. Data related to active contracts is retained for the duration of the contract and for up to 6 years afterwards, in line with HMRC requirements.

5. Third-Party Sharing

We do not sell, trade, or share your personal data with third parties, except:

• Where required by law or regulation
• To comply with a legal obligation or court order
• With service providers who assist us in delivering our services (e.g., hosting providers), who are bound by appropriate data processing agreements

6. Cookies

Our website uses minimal cookies necessary for the basic functioning of the site. We do not currently use analytics tracking, advertising cookies, or third-party tracking scripts.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, commonly used, machine-readable format.
• Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at support@altonsystems.co.uk. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

Alton Systems Limited
Email: support@altonsystems.co.uk
Preston, North West England

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.