Terms & Conditions

Last updated: March 2026

These terms and conditions ("Agreement") govern the provision of services by Alton Systems Limited ("we", "us", "the Company") to you ("the Client"). By engaging our services, you agree to be bound by this Agreement.

Alton Systems Limited is registered in England & Wales (Company No. 17040010) and is based in Preston, North West England.

1. Definitions

• "Services" means any work carried out by the Company for the Client, including but not limited to software development, CRM integrations, Microsoft 365 solutions, WordPress websites, cloud infrastructure, social media management, marketing & CPC, and business technical support.
• "Deliverables" means any work product, code, designs, documentation, or other materials produced by the Company for the Client as part of the Services.
• "Quotation" means any written proposal, estimate, or statement of work provided by the Company to the Client.

2. Scope of Services

The scope of Services to be provided will be set out in a Quotation or statement of work agreed between both parties. Any work outside the agreed scope will require a separate Quotation and written agreement before commencement.

3. Quotations and Pricing

All pricing is provided on a per-project basis via custom Quotation. Quotations are valid for 30 days from the date of issue unless otherwise stated. All prices are quoted in GBP and are exclusive of VAT unless otherwise stated.

We reserve the right to adjust pricing if the scope of work changes materially from the original Quotation, subject to written agreement from the Client.

4. Payment Terms

• Payment terms will be specified in each Quotation or invoice.
• Unless otherwise agreed, invoices are due within 14 days of the invoice date.
• For larger projects, we may require staged payments (e.g., deposit on commencement, milestone payments, and final payment on completion).
• Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend work if payments are overdue by more than 14 days.

5. Client Obligations

The Client agrees to:

• Provide all necessary information, content, access credentials, and materials required for the Services in a timely manner
• Respond to requests for feedback, approval, or decisions within a reasonable timeframe
• Ensure that any materials provided to the Company do not infringe upon any third-party intellectual property rights
• Designate a primary point of contact for communication

Delays caused by the Client's failure to fulfil these obligations may result in revised timelines and, where appropriate, additional charges.

6. Intellectual Property

• Client ownership: Upon full payment, all Deliverables specifically created for the Client become the Client's property.
• Pre-existing IP: The Company retains ownership of all pre-existing intellectual property, tools, frameworks, libraries, and methodologies used in the delivery of Services. Where such materials are incorporated into Deliverables, the Client is granted a perpetual, non-exclusive licence to use them as part of the Deliverables.
• Portfolio rights: Unless otherwise agreed in writing, the Company may reference the work (without disclosing confidential information) in its portfolio, case studies, and marketing materials.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives termination of this Agreement and remains in effect for a period of 2 years following completion or termination of the Services.

Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

8. Data Protection

Both parties shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details on how we handle personal data, please refer to our Privacy Policy.

Where the Company processes personal data on behalf of the Client, the parties will enter into a separate Data Processing Agreement where required.

9. Limitation of Liability

• The Company's total liability under this Agreement shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim.
• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity.
• Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

10. Termination

• Either party may terminate this Agreement by providing 14 days' written notice to the other party.
• The Company may terminate immediately if the Client breaches any material term of this Agreement and fails to remedy the breach within 7 days of written notice.
• Upon termination, the Client shall pay for all Services performed and expenses incurred up to the date of termination.
• Upon full payment, completed Deliverables will be handed over to the Client. Work in progress may be delivered at the Company's discretion.

11. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, power failure, internet outage, or government action.

12. Dispute Resolution

In the event of a dispute arising under this Agreement, both parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation before pursuing litigation.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

14. Entire Agreement

This Agreement, together with any Quotation or statement of work, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, warranties, commitments, and undertakings, whether written or oral.

No amendment to this Agreement shall be effective unless made in writing and agreed by both parties.

15. Contact Us

If you have any questions about these terms and conditions, please contact us:

Alton Systems Limited
Email: support@altonsystems.co.uk
Preston, North West England